FAQs

We strive to ship all orders that include only in stock items within 1-2 business days (Monday through Friday). During times of increased order volume, please allow additional time for processing.

You will automatically receive an email with tracking information once your package is picked up and scanned by the USPS. We utilize First Class or Priority so most orders are delivered within 5-10 business days. Please refer to the tracking information provided by the USPS to find out when your order will be delivered. The postal service observes national holidays and can experience delays during busy holiday seasons. CLICK HERE for information about shipping.

We are not responsible for delays with the mail carrier. Please note that some packages may be delayed due to influx of orders through the mail carrier, weather issues, or service issues.

For local Greenville, SC, pickup: once the order is packaged, you will be notified via email with the location and general timing of when to pick it up in the 29607 Mauldin area.

Most of our items run pretty true to size to slightly generous. To help you find the best fit for your little one, there will be a size guide in the product description on each product. If you are unsure and would like to speak to someone regarding sizing, please feel free to reach out to us via email at support@smockandkey.com.

We occasionally offer sales or special discounts. You can sign up to receive notifications for our sales through email and text on our main web page. Follow us on Facebook and Instagram too! All sales or promotional codes are for a specified or limited time and can not be applied to previous orders.

Our customer service team is happy to help you with any other questions or order information at support@smockandkey.com. If you have questions regarding a specific order, please include your order number in the email. Multiple emails can cause potential confusion and delay a response. We strive to answer all emails within 1 business day (Monday through Friday between 8 AM and 4 PM EST).

Some promotional codes are available for a limited period of time and some are only available for a one-time use. Any free shipping offer is for our regular, standard USPS delivery only. Our system does not allow for stacking promotional codes, so pick the one you like best. Promotional codes cannot be applied retroactively to previous orders. Promotional discount codes do not apply to clearance or sale items.

CLICK HERE to see our Returns policy page.

Yes - we will hold your items as long as you need them!

Local pickup requires at least one business day to pull and package your item. You will then receive an email communication outlining the address and a time to pickup. If you do not see the email in your inbox after one business day, please check your spam folder!

Smock & Key proudly pledges to donate 3% of sales to various charities of choice. Smock & Key pledges to donate on a quarterly basis when the donation is at least $100. Please visit our 3% Pledge page for more information. We strive to be transparent and honest in following our pledge and sharing this information!

Local pickup is FREE always for Greenville, SC.

A $5.99 shipping fee is temporarily applied to all orders, including Local Pickup. However, local customers who select this option will be refunded the fee after checkout.

This change helps reduce confusion from non-local orders selecting Local Pickup and ensures smoother order processing. The system doesn’t allow multiple codes to be used at once, so this method helps local Greenville, SC customers to use discount codes and receive free local pickup for their items.